dwp takes the HICAP road

For 30 years, HICAP (Hotel Investment Conference Asia Pacific) has been the Asia Pacific’s most established and recognised conference for the hotel investment and development community. The region’s most influential executives gather to meet, network, make deals, explore opportunities, and exchange ideas. In 2018 the event was held in Hong Kong and dwp, experts in luxury lifestyle architecture and design, were there.

Hot Hospitality Debate:
Somewhat unsurprisingly, technology and digital transformation. The views were divided. Some operators believe that millennial behaviour is shaping the way hotels are designed & operated. Essentially that technologically advanced practices and operations are the only way to stay relevant in today’s world. Meanwhile, other operators are adamant that the human aspect should be very much at the forefront of hotel experience. That the concept of hospitality could never be replicated by a mechanics, robotics or AI.

dwp believes that focusing on the brand’s values and and the target clientele are the key to this conundrum.

Hot Hospitality Trends:
An interesting trend we noticed in the hospitality scene was the merging of traditionally different sectors. For example, Equinox is opening up a fitness hotel in New York. We Work is also now entering the hospitality space with We Live.

Hot Hospitality Opinion:
Now, more than ever, we need to look beyond the traditional ways of designing and operating hotels. The key is to stay relevant. Kaye Dong, MD dwp Hong Kong says: “The most important thing is to know your clients. Know what matters to them. We want to enable our clients to offer hospitality experiences to their clients that remain happy memories long after check out. To us that is the definition of successful hospitality.”

For more information don’t hesitate to contact us!
kaye.d@dwp.com (Hong Kong)
kirk.e@dwp.com (Bangkok)
charlie.k@dwp.com (Vietnam)